Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Returns Window, Actions Possible, and Conditions (if any)
Lifestyle: Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jeans, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage – 15 days Refund, replacement or exchange
Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs) Home: Pet Supplies & Rest of Home. (Except for Home décor, Furnishing, Home Improvement Tools, Household Items) – 15 days Refund or replacement
Watch, Footwear, and Rest of Lifestyle – 30 days Refund, replacement, or exchange
Medicine (Allopathy & Homeopathy) – 5 days Refund
Home: Home Improvement Tools, Household Items, Home décor, Furnishing – 14 days Refund or replacement
Books (All books) Sports Equipments (Racquet, ball, support, gloves, bags, etc.) Exercise & Fitness Equipment (Home Gym combos, dumbbells, etc.) Auto Accessories – Car and Bike accessories (helmets, car kit, media players, etc.) – 14 days Replacement only Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product.
Toys (Remote controlled toys, Learning toys, Stuffed toys, etc.), Stationary (Pens, Diary notebooks, Calculators, etc.), Musical Instruments (Microphones & Accessories, Guitars, Violins, etc.) – 15 days Replacement only Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product. Non-Returnable- All Wind Instruments (Harmonicas, Flutes, etc.) This item is non-returnable due to hygiene and personal wellness. In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement.
All Mobiles (except Apple / Google phones), Electronics – (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets, Laptops, Smart Watches), All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser) – 14 days Replacement only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided.
Mobile – Apple & Google. Electronics – Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets, Laptops, Smart Watches) – 14 days, Replacement only, For all functionality related issues, do contact the brand authorized service center directly. For any other issues with the product, you may contact KirubaStore – KirubaStore’s 24×7 Customer Care
Furniture, Large Appliances, Rest of Small Home Appliances – Chimney, Water Purifier, Fan, Geyser only – 20 days Replacement only For products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided.
Grocery – (Dairy, Bakery, Fruits, and Vegetables) – 8 Days Refund Only
Grocery – (Remaining items under grocery) – 20 days Refund only Fruits and Vegetables ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. The rest of the grocery items from Supermart would be delivered through reattempt in case you miss your slot.
Try & Buy – 20 days Refund only, This policy shall be applicable selectively (geographical coverage, product, customer, and time periods). Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply to the order. In any case, only one replacement shall be provided.
No Returns categories
Auto Accessories – Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
Automobiles – Cars, Mopeds, Motorcycles, and Scooters
Bath and Spa – Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos, and Soaps
Baby Care – Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning Products – Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers, and Washing Bars/Powder
Computer/ Mobile Accessories – Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphics Cards, Processors, Motherboards, Internal Hard Drives and RAMs
Food and Nutrition – Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables, artificial Sweetener, Milk, and other Edible Product
Fashion – Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings, and Swimsuits
Footwear Accessories – Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays, and Wax
Gardening Products – Plant Saplings, Plant Seeds, and Soil Manure
Health Care – Antiseptic, Band-Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip, Healthcare accessory, medical treatment, and surgical instruments
Home Products – Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces, Sprays, paint remover, napkins, cleaning gloves and accessory and spray paints
Hygiene – Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
Innerwear – Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks, and Vests
Jewelry – Coins
Music Instrument Accessories – Mouthpiece Cap/Pad/Set, Oils, and Polish
Party Supplies – Balloons, Candles, Cut-outs, marker refills, Decoration articles, and Whistles
Festive Supplies – Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks, and Holi/Rangoli Color
Personal Care – Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Men’s Grooming Accessory, Bindi, Body Art, Makeup Accessory, Body & Skin Accessory, bath and spa accessory, Razors and Blades
Pet Supplies – Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags, and Water Troughs
Sexual Wellness – Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products, and Vaginal Dilators
Health & Safety Products – Safety Helmets, Safety Goggle, Safety Gloves
Returns Pick-Up and Processing
In case of returns where you would like an item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
Correct Product – IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product – All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, and combos (if any) should be present.
Unused Product – The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern, or Fingerprint) must be disabled. the iCloud lock must be disabled for Apple devices.
Undamaged Product – The product (including SIM trays/ charging port/ headphone port, back-panel, etc.) should be undamaged and without any scratches, dents, tears, or holes.
Undamaged Packaging – The product’s original packaging/ box should be undamaged.
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
General Rules for a Successful Return
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery
For products where the installation is provided by KirubaStore’s service partners, do not open the product packaging by yourself. KirubaStore authorized personnel shall help in unboxing and installation of the product.
For Furniture, any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. A full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
Wrong Delivery – (Customer received delivery message, product not delivered):
‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’
Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page. All prices are listed in Rupees.
All prices are listed in Rupees. “Price”, as displayed, is inclusive of all taxes at the appropriate rate. Items in your Shopping Cart will always reflect the most recent price displayed on the item’s product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your cart. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item’s price may decrease between the time you place it in your basket and the time you purchase it.
If you are a business customer shopping on KirubaStore Business, the Price (mentioned above) may mean the “Business Price”, if a discounted price is available to you for the product which shall be inclusive of all taxes at the appropriate rate. For the bulk purchases being made by you, the Price may mean the “Quantity Price” which is inclusive of any discounts on the products purchased by you.
About Price Matching
KirubaStore.com doesn’t offer price matching for any items sold by any seller on our website or other websites.
Contact: [email protected]
Address: KirubaStore.com, TNHB Colony, Sithalapakkam, Chennai – 600126.